Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through topbolyen.com.

topbolyen.com is operated by Chongqing Qinchao Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on topbolyen.com.

Scope of These Terms

These Terms apply to products purchased through topbolyen.com.

Your purchase may also be subject to additional policies, including:

  • Shipping Policy
  • Return and Refund Policy
  • Payment and Security Policy
  • Privacy Policy
  • Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to display our products as accurately as possible, including product descriptions, dimensions, materials, colors, finishes, artistic details, prices, images, and availability.

TOPBOLYEN products may include:

  • Animal Sculptures
  • Tree of Life Decorations
  • Light Art Sculptures
  • Abstract Decorative Pieces
  • Artistic Home Decorations
  • Collectible Decorative Objects

Our products are designed as decorative and artistic pieces. Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Handmade or manufacturing variations
  • Material characteristics
  • Surface texture differences
  • Product batch variations
  • Packaging or design updates

Products created with different materials, finishes, textures, colors, lighting effects, or decorative elements may have natural variations. These differences are considered part of the artistic and manufacturing process and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or make changes to website content when reasonably necessary.

If a significant error affects an existing order, we may contact you with available solutions or cancel the affected item and provide an appropriate refund.

Product Features and Usage Information

Certain TOPBOLYEN products may include different artistic elements, materials, or decorative components depending on the product design.

These may include:

  • Sculptural structures
  • Decorative surfaces
  • Artistic finishes
  • Natural or crafted materials
  • Integrated lighting components for selected light art sculptures
  • Other features described on the product page

Customers are responsible for reviewing product information, dimensions, materials, care instructions, and intended use before purchasing or using the product.

Different models or versions may vary in design, materials, artistic details, lighting features, and decorative elements.

Unless specifically stated, TOPBOLYEN does not guarantee compatibility with third-party modifications, replacement components, accessories, or alterations.

Orders and Acceptance

After submitting an order, you may receive an automatic order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance of your order or confirmation that your order has been shipped.

TOPBOLYEN reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, refunds will be issued through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

Email: service@topbolyen.com

We will make reasonable efforts to assist before order processing begins.

However, once an order has entered the fulfillment process, we cannot guarantee that changes or cancellations can be completed, including after:

  • Processing
  • Picking or packing
  • Order preparation
  • Shipment preparation
  • Dispatch

If your order has already been shipped, the applicable Return and Refund Policy will apply.

Pricing

Unless otherwise stated at checkout, product prices displayed on topbolyen.com are charged in United States Dollars (USD).

Prices may vary depending on:

  • Product design
  • Product size and specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping costs

The final amount payable will be displayed during checkout before you complete your purchase.

TOPBOLYEN may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping costs, and other order-related charges will be displayed during checkout where required or available.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these costs are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

TOPBOLYEN may occasionally provide promotional offers, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

TOPBOLYEN reserves the right to modify, suspend, or end promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are subject to our Shipping Policy.

Unless specifically stated, all delivery timeframes provided are estimates only.

Delivery may be affected by circumstances beyond TOPBOLYEN’s reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation delays
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

TOPBOLYEN decorative products may include delicate artistic structures, crafted surfaces, decorative components, lighting elements, or other carefully designed details.

We take reasonable precautions when packaging products to help ensure safe transportation. Customers should inspect their orders promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact TOPBOLYEN before returning any product so our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Items

If your TOPBOLYEN product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

Issues may include:

  • Sculpture structure damage
  • Broken decorative elements
  • Surface finish problems
  • Material damage
  • Lighting components of applicable products
  • Missing product parts
  • Other product-related issues

We may request:

  • Your order number
  • Clear photos of the product
  • Photos of the original packaging
  • A photo of the shipping label
  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Care and Maintenance

TOPBOLYEN products should only be used for their intended decorative purposes and should be handled according to:

  • Product instructions
  • Material specifications
  • Safety information
  • Care recommendations
  • Product-specific guidelines

Decorative Sculptures and Art Pieces

For animal sculptures, Tree of Life decorations, abstract decorative pieces, and other artistic products:

  • Handle sculptures carefully to avoid impact or accidental damage.
  • Avoid dropping, pressing, or applying excessive force to decorative surfaces.
  • Clean products gently using suitable methods according to the material.
  • Avoid exposure to excessive moisture unless the product is specifically designed for such conditions.
  • Do not modify, alter, or disassemble artistic structures.
  • Keep delicate decorative components protected during movement or storage.

Light Art Sculptures

For products that include lighting features:

  • Use recommended power sources and compatible accessories.
  • Handle lighting components and decorative structures carefully.
  • Do not modify electrical components or internal wiring.
  • Stop using the product if cables, adapters, or lighting components become damaged.
  • Follow all product-specific installation, charging, and operation instructions.

Indoor and Outdoor Use

Unless otherwise clearly stated on the product page, TOPBOLYEN decorative products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Prolonged direct sunlight
  • Strong chemicals

Any statements regarding water resistance, outdoor suitability, or specific environmental use only apply where explicitly indicated for a particular product.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on topbolyen.com are provided for product reference only.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product batch differences
  • Design updates

Due to differences in production and display conditions, decorative pieces may have slight variations in:

  • Color tones
  • Surface finishes
  • Textures
  • Shapes
  • Decorative details
  • Lighting effects on applicable products

These natural differences are part of the artistic character and craftsmanship of the products.

Product Support and Warranty

Certain TOPBOLYEN products may include product support or limited warranty services where specifically stated.

When applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by TOPBOLYEN, products provided through topbolyen.com are primarily intended for lawful personal, decorative, home, or gift purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use topbolyen.com or our purchasing systems for activities including:

  • Fraudulent transactions
  • Unauthorized payment activities
  • Abuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Abuse of return or refund procedures
  • Unauthorized resale activities in restricted areas
  • Interference with website security
  • Other unlawful or deceptive activities

TOPBOLYEN may take reasonable actions to protect customers, website operations, business activities, and payment systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content includes:

  • TOPBOLYEN brand
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layout
  • Design elements
  • Original content

These materials are owned, licensed, or authorized for use by TOPBOLYEN, Chongqing Qinchao Technology Co., Ltd., or relevant rights holders.

You may not copy, distribute, modify, commercially use, or otherwise exploit website content without appropriate authorization, except where permitted by applicable law.

Third-Party Services

TOPBOLYEN may use third-party service providers to support:

  • E-commerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

TOPBOLYEN is not responsible for independent third-party services that are outside our control.

Electronic Communications

By placing orders or contacting us electronically, you agree that TOPBOLYEN may communicate with you electronically when appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund notifications
  • Important service information

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable law, topbolyen.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will operate without interruption or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products as accurately as possible; however, minor differences may occur due to materials, craftsmanship, and display conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, TOPBOLYEN and Chongqing Qinchao Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

  • Responsibilities that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location and applicable regulations, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Cancellation rights

These rights remain unaffected by these Terms.

Changes to These Terms

TOPBOLYEN may update these Terms from time to time to reflect changes in:

  • Business operations
  • Products or collections
  • Website features
  • Store policies
  • Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions regarding these Terms, orders, TOPBOLYEN products, or our store policies, please contact us:

Brand: TOPBOLYEN

Website: topbolyen.com

Legal Entity:
Chongqing Qinchao Technology Co., Ltd.

Registered Address:
No. 15-2, No. 15 Beicheng Tianjie, Jiangbei District, Chongqing, China (Cluster Registration)

Unified Social Credit Code:
91500105MAEFQFYU0F

Customer Support Email:
service@topbolyen.com

topbolyen.com is owned and operated by Chongqing Qinchao Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.