Welcome to RIVMAROY
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic decor collections, our customer service team is ready to assist you.
For questions regarding orders, shipments, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support via Email
Email: service@rivmaroy.com
Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).
To help us assist with existing orders more efficiently, please include your order number whenever possible.
For product-related inquiries, please include:
- Product name
- Order number (if available)
- A brief description of your question or concern
- Clear photos (if applicable)
- A short video if the issue relates to product condition, product function, or other product details
Providing these details will help us review your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email:
service@rivmaroy.com
Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)
Messages received outside normal customer service hours will be reviewed on the next business day.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Order, Shipping, and After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery inquiries
- Product information
- Product usage and care guidance
- Damaged, defective, incorrect, or incomplete orders
- Return and after-sales inquiries
- Product specifications and material information
- Business and wholesale cooperation inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product, packaging, and any affected parts.
4. Product Support
RIVMAROY offers a curated collection of artistic home decor products, including artistic vases, animal sculptures, life tree ornaments, illuminated art decorations, and abstract decorative pieces.
If you experience any issues with our products, our customer service team can assist with:
- Product dimensions
- Materials and finishes
- Product appearance and design details
- Decorative features
- Lighting functions for selected illuminated art pieces
- Included accessories
- Recommended usage
- Product variations
- General product questions
As product specifications vary, please provide the product name or order details when contacting us.
5. Business and Wholesale Inquiries
RIVMAROY welcomes inquiries from retailers, distributors, commercial buyers, interior design companies, and other potential partners.
For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:
Email: service@rivmaroy.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If available, please provide:
- Company name
- Market or region
- Expected order quantity
- A brief description of your inquiry
6. Company Information
Brand: RIVMAROY
Website: rivmaroy.com
Legal Entity:
Chongqing Kunhongyuan Network Technology Co., Ltd.
Registered Address:
2nd Floor, No. 310 Huafu Avenue North Section, Huayan Town, Jiulongpo District, Chongqing, China
Unified Social Credit Code:
91500107MAEG5FPM4A
Customer Support Email:
service@rivmaroy.com
rivmaroy.com is owned and operated by Chongqing Kunhongyuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We Are Always Here to Help
From selecting the right RIVMAROY artistic decor piece to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.
If you have any questions, please contact us:
Email: service@rivmaroy.com
Thank you for choosing RIVMAROY.
RIVMAROY — Artistic Decor Designed to Bring Character and Elegance to Everyday Spaces.