FAQ

Orders and Shipping

How do I place an order?

To place an order, select the TOPBOLYEN artistic sculpture or decorative product you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

After your order is successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist you before the order enters the processing stage. However, once the order has entered processing, packaging, preparation for shipment, or shipping, we cannot guarantee that changes or cancellations can be made.

How can I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that after a shipping label is created, tracking information may take some time to become active or update. Tracking update frequency may vary depending on the carrier and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated delivery periods.

All delivery times are estimates and do not represent guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your TOPBOLYEN product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • Shipping label photos if available
  • A short video if the issue relates to product condition or product details

Our support team will review the information and provide guidance on the appropriate next steps.

Product Support

What types of products does TOPBOLYEN offer?

TOPBOLYEN provides a curated collection of artistic decorative products designed to enhance modern spaces through unique forms, craftsmanship, and visual expression.

Our collection may include:

  • Animal sculptures
  • Tree of Life decorations
  • Light art sculptures
  • Abstract decorative objects
  • Artistic display pieces
  • Modern decorative designs

Product collections may change as new series and designs are introduced.

Are TOPBOLYEN products made with different materials and finishes?

Materials, finishes, textures, decorative details, and structures may vary depending on each product.

Due to craftsmanship, production processes, and material characteristics, slight differences may occur in:

  • Shape
  • Texture
  • Color
  • Surface finish
  • Decorative details
  • Artistic appearance

These natural variations between individual products or production batches do not necessarily indicate a defect.

Will the product look exactly like the photos?

We make reasonable efforts to accurately display product colors, finishes, proportions, textures, and decorative details.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing differences
  • Product batches

Please refer to each product page for specific product information.

How should I care for my TOPBOLYEN decorative products?

For most TOPBOLYEN artistic sculptures and decorative pieces:

  • Handle sculptures and decorative objects carefully.
  • Avoid drops, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for gentle surface cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Do not modify or alter product structures.
  • Follow the specific care instructions provided with the product.

How should I care for products with lighting features?

For TOPBOLYEN products that include light art elements:

  • Handle lighting components carefully.
  • Avoid excessive pulling, bending, twisting, or impact.
  • Use compatible power accessories where applicable.
  • Keep electrical components away from excessive moisture.
  • Stop using the product if components appear damaged.
  • Store accessories properly when not in use.

What should I do if my decorative sculpture or lighting feature has an issue?

If you experience an issue with your TOPBOLYEN product, carefully inspect the product and avoid forcing open, modifying, or repairing affected components.

Where applicable, please check:

  • Product condition
  • Lighting connections
  • Included accessories
  • Product assembly
  • Usage conditions

If the issue continues, please contact our customer support team.

Can TOPBOLYEN products be used outdoors?

Unless specifically stated on the product page, TOPBOLYEN products are primarily designed for indoor decorative use.

We recommend protecting products from:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Harsh chemicals

Any outdoor use, water resistance, or protective features only apply when specifically stated for the individual product.

Are product dimensions accurate?

Product dimensions displayed on our website are intended to provide useful reference information.

Minor variations may occur due to manufacturing methods, product structures, or measurement techniques.

Please review each product page for detailed specifications.

Returns and Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or not following provided instructions may not be accepted.

Does TOPBOLYEN provide a warranty?

Eligible TOPBOLYEN products may receive limited product support or warranty service for qualified defects in materials or workmanship during normal intended use.

Applicable warranty periods, if available, will be stated on relevant product pages, product documentation, or order information.

For more details, please review our Product Support & Warranty information.

What should I do if my product has an issue?

If your TOPBOLYEN sculpture, decorative object, or light art product has an issue involving materials, structure, decorative details, or applicable lighting features, please avoid modifying or repairing the affected parts.

If the issue continues, please contact:

Email: service@topbolyen.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos of the affected area
  • A short video demonstrating the issue whenever possible

This information will help our support team review your request more efficiently.

Payment

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Prices are displayed and processed in United States Dollars (USD). Payment methods may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

TOPBOLYEN will never request complete payment card information through email or customer support messages.

For more information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Each product page provides product-specific information, which may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Decorative details
  • Lighting features for applicable products
  • Included accessories
  • Care instructions
  • Recommended usage

Because product specifications vary between collections, please review the relevant product page before purchasing.

Will product colors and artistic details look different in person?

Yes. Product colors, finishes, textures, and artistic details may vary slightly due to:

  • Screen settings
  • Indoor lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

Our goal is to represent each product as accurately as possible.

Are the finishes and details exactly the same for every product?

Not always.

Products featuring different finishes, textures, decorative elements, lighting effects, or handcrafted details may have slight variations between individual pieces or production batches.

These differences are considered normal characteristics of artistic products and do not necessarily indicate defects.

Contact Us

If you have any questions regarding orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@topbolyen.com

For order-related questions, please include your order number whenever possible.

For product support, please provide your product name and a brief description of your concern so we can assist you more efficiently.

Brand: TOPBOLYEN

Website: topbolyen.com

Legal Entity:
Chongqing Qinchao Technology Co., Ltd.

Registered Address:
No. 15-2, No. 15 Beicheng Tianjie, Jiangbei District, Chongqing, China (Cluster Registration)

Unified Social Credit Code:
91500105MAEFQFYU0F 

Customer Support Email:
service@topbolyen.com

topbolyen.com is owned and operated by Chongqing Qinchao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

TOPBOLYEN — Artistic Sculptures Crafted for Modern Spaces.

Explore TOPBOLYEN’s artistic collections, decorative sculptures, and latest designs.