Product Support & Warranty

At TOPBOLYEN, we are committed to providing every customer with reliable artistic decorative products and a clear support experience.

Each product is carefully selected and inspected before shipment. If your product experiences damage, defects, or eligible manufacturing issues during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most TOPBOLYEN products purchased through topbolyen.com are covered by a 90-day limited warranty, beginning from the date the order is delivered.

This warranty applies to eligible manufacturing defects or product-related issues that occur during normal and expected use.

Depending on the specific situation, we may provide:

  • Replacement products
  • Replacement parts or accessories (if available)
  • Store credit
  • Refunds at our discretion

The specific solution provided will depend on the nature of the issue, product availability, and the circumstances of the warranty request.

Coverage

Our limited warranty may cover the following issues:

Manufacturing Defects

Defects in materials or workmanship that affect the product’s normal structure, appearance, or intended function.

Decorative Structure Issues

Eligible issues may include:

  • Structural defects
  • Broken decorative components caused by manufacturing issues
  • Assembly-related defects
  • Material defects affecting normal product use
  • Other issues caused by production quality problems

Such issues must occur during normal and expected use and must not result from misuse, accidental damage, or external causes.

Product Structure Defects

Issues involving the product structure, assembly, or components that are not caused by accidental damage, improper handling, modifications, or misuse.

Products Damaged Upon Arrival

Products that arrive broken, damaged, defective, or unusable due to transportation or handling may qualify for warranty assistance.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper handling, placement, or use
  • Use beyond the product’s intended purpose
  • Exposure to excessive moisture, water, extreme temperatures, chemicals, or unsuitable environments
  • Normal wear and tear
  • Natural variations in materials, textures, colors, finishes, or handcrafted details
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Lost or stolen products
  • Damage occurring after the warranty period

Minor differences in color, surface finish, texture, shape, material details, or decorative elements are generally not considered defects if they do not affect the normal use or overall integrity of the product.

Artistic decorative products may naturally contain slight variations due to materials, craftsmanship, production methods, or handcrafted characteristics. These variations are considered part of the uniqueness of each piece.

Damaged or Defective Items

If your TOPBOLYEN product arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your order.

To help us quickly review your request, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue, if possible
  • Photos of the packaging if the item was damaged during transportation

Please keep the original product and packaging until our customer support team has reviewed your request.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer service team through the contact information provided on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will generally review your request and respond within 24-48 business hours.

If necessary, additional information may be requested to confirm the issue and determine the appropriate solution.

Replacement Products

If a replacement request is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may provide:

  • A similar replacement product
  • Replacement components or accessories, if available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not guarantee a cash refund.

Refund eligibility depends on the nature of the issue and our applicable Return and Refund Policy.

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment service provider.

Return Policy and Warranty Terms Are Different

Our Return and Refund Policy applies when you wish to return eligible products within the applicable return period.

Our Limited Warranty applies to eligible manufacturing defects and product-related issues.

Please review our Return and Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Damage During Transportation

If your package arrives damaged, we recommend taking photos before opening the package.

If the product inside is damaged, please contact our customer support team and provide:

  • Outer packaging photos
  • Shipping label photo
  • Damaged product photos
  • Photos of any damaged internal packaging

These details help us review your request more efficiently.

Product Care

To help maintain the condition of your TOPBOLYEN decorative products:

  • Follow all product care instructions provided.
  • Use the product only for its intended decorative purpose.
  • Handle sculptures, decorative structures, and artistic details carefully.
  • Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals.
  • Use suitable cleaning methods and materials.
  • Avoid excessive pulling, bending, twisting, pressure, or impact.
  • Store decorative accessories properly when not in use.
  • Keep products placed on stable and suitable surfaces.

Improper handling, cleaning, storage, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.

Contact Us

If you have any questions regarding products, warranty coverage, or existing claims, please contact our customer support team.

Brand: TOPBOLYEN

Website: topbolyen.com

Legal Entity:
Chongqing Qinchao Technology Co., Ltd.

Address:
No. 15-2, No. 15 Beicheng Tianjie, Jiangbei District, Chongqing, China (Cluster Registration)

Unified Social Credit Code:
91500105MAEFQFYU0F

Customer Support Email:
service@topbolyen.com

Our goal is to respond to customer inquiries within 24-48 business hours.

TOPBOLYEN — Artistic Sculptures and Decorative Objects Designed to Enrich Your Space.