Return & Refund Policy
At TOPBOLYEN, our goal is to provide customers with a clear and reliable return experience.
This Return and Refund Policy applies to eligible purchases made through topbolyen.com.
1. 30-Day Return Period
Customers may request a return within 30 days after the eligible order has been confirmed as delivered.
Before returning any product, please contact our customer support team:
Email: service@topbolyen.com
Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.
Please do not send products back without contacting us first.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally:
- Be unused or in like-new condition
- Not have damage caused by the customer
- Not have been modified
- Include all original components
- Include all original accessories
- Include any decorative parts, detachable components, or product accessories originally included
- Include product instructions or care information, if provided
- Be returned in the original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation.
Because many TOPBOLYEN products include delicate decorative structures, artistic details, glass-like elements, handcrafted surfaces, or fragile materials, returned items should be carefully packaged to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically mean it cannot be returned.
However, where permitted by applicable law, opened or used products returned due to personal preference may be subject to inspection.
Returned items should not show signs of:
- Excessive use
- Misuse
- Customer-caused scratches, cracks, breakage, or other damage
- Unauthorized repairs
- Modifications
- Missing accessories or components
- Damage caused by improper cleaning, storage, handling, or use
For decorative sculptures and artistic display products, return eligibility may depend on whether the item has been installed, altered, damaged, or used beyond reasonable inspection purposes, and remains subject to applicable laws and product-specific return conditions.
If a product has experienced a significant loss of value due to handling beyond what is reasonably necessary for inspection or evaluation, an appropriate deduction may be applied where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not qualify for return based on personal preference, including:
- Customized or personalized products
- Gift cards
- Products clearly marked as final sale
- Products damaged due to misuse or improper handling
- Products that have been modified or repaired without authorization
- Products missing important components due to customer handling
- Other products clearly identified as non-returnable before purchase
Any product-specific exceptions will be stated on the relevant product page or communicated before return approval.
Nothing in this section limits consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your TOPBOLYEN order immediately after delivery.
This is especially important for products containing:
- Animal sculptures
- Tree of Life decorative pieces
- Light art decorations
- Abstract decorative objects
- Fragile artistic structures
- Decorative materials or components
If your order arrives:
- Broken
- Damaged
- Defective
- Incorrect
- Missing accessories
- Missing components
- Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- Product name
- Clear photos of the product
- Photos of the inner protective packaging
- Photos of the outer packaging
- Shipping label photo, if available
- A short video demonstrating the issue, if applicable
For artistic decorative products, photos or videos can help us better evaluate:
- Structural damage
- Broken decorative elements
- Surface defects
- Missing parts
- Product condition upon arrival
After reviewing the provided information, we will provide appropriate next steps based on the specific situation, our applicable policies, and applicable consumer laws.
6. Basic Product Inspection Before Return
For certain product-related concerns, our customer support team may first provide reasonable product inspection or troubleshooting guidance.
This may include:
- Checking the condition of the product
- Confirming whether any decorative components are missing
- Reviewing product assembly or placement
- Checking whether any protective packaging remains intact
- Reviewing product instructions or care information
For artistic decorative products, we may request photos or additional information to better understand the nature of the issue.
If the product is damaged, unsafe, or unsuitable for continued use, please stop using or handling the product further.
7. Return Shipping Costs
For returns based on personal preference, including:
- Change of mind
- Selecting the wrong product
- No longer needing the product
- Product not matching personal preference
- Other reasons not caused by TOPBOLYEN
Where permitted by applicable law, customers are generally responsible for return shipping costs.
If TOPBOLYEN confirms that a product is:
- Damaged during transportation
- Defective
- Incorrectly shipped
- Incomplete
- Otherwise eligible for seller-covered return costs under applicable laws
We will provide appropriate return instructions or a suitable solution.
Please do not purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Costs
Generally, original shipping costs are not refundable for returns based on personal preference unless:
- TOPBOLYEN has clearly stated otherwise
- The return is caused by an error on our side
- The product is defective, damaged, or incorrectly shipped
- Refund of shipping costs is required under applicable law
9. Return Address
The return address may vary depending on:
- Product type
- Shipping location
- Customer destination
- Warehouse arrangements
- Logistics requirements
- Reason for return
Therefore, please do not send products back to our registered company address unless specifically instructed by our customer support team.
Once your return request has been reviewed and approved, we will provide the correct return address.
10. Return Packaging
TOPBOLYEN products may include delicate artistic structures, decorative materials, glass-like elements, handcrafted details, lighting components, or other fragile product features.
Customers should carefully package returned products to reduce the risk of damage during return transportation.
Whenever possible, please include:
- Main product
- Decorative components
- Detachable parts
- Accessories originally included
- Product instructions or care information
- Original protective materials
- Original packaging
- Other items originally included with the order
Fragile decorative products should be properly protected inside the package to prevent movement, impact, bending, or breakage.
Customers are responsible for ensuring that preference-based returns are packaged safely for transportation.
11. Missing Accessories or Components
Where permitted by applicable law, if a returned product is missing components originally included with the order, the refund amount may be reduced.
Examples include:
- Decorative parts
- Detachable components
- Accessories
- Product stands or supports
- Instruction materials
- Protective packaging
- Other included items
Any deduction will be assessed based on the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
- Product identification
- Return eligibility
- Product condition
- Reason for return
- Included accessories
- Included components
- Condition of decorative elements and product details
Approval of a return request does not always mean that a refund has been approved.
Refund approval may occur after the returned product has been received and inspected.
13. Refunds
If a return is approved after inspection, refunds are generally issued to the original payment method.
After TOPBOLYEN issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, appropriate deductions may be applied for significant loss of value caused by:
- Missing accessories
- Missing components
- Excessive use
- Customer-caused scratches, cracks, breakage, or damage
- Unauthorized modifications
- Unauthorized repairs
- Improper cleaning
- Improper handling
- Damage occurring after delivery
Any deductions will be evaluated based on the specific circumstances of the return.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because TOPBOLYEN products may be available in different:
- Styles
- Sizes
- Colors
- Finishes
- Decorative designs
- Product variations
A direct replacement may not always be available.
If a direct exchange is not possible, the most effective option may be:
- Request a return of the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact our customer support team before arranging an exchange.
16. Order Cancellation
If you would like to cancel an order, please contact us as soon as possible after placing your order.
Email: service@topbolyen.com
We will make reasonable efforts to assist before the order enters the shipping process.
However, once an order has entered the following stages, we cannot guarantee cancellation:
- Order processing
- Product preparation
- Packaging
- Protective packaging
- Fulfillment
- Shipping preparation
- Dispatch
If your order has already been shipped, you may need to follow the applicable return process after receiving the product.
17. Refunds for Cancelled Orders
If payment has already been processed and we successfully cancel your order, we will issue an appropriate refund to the original payment method or another method permitted by the applicable payment provider.
Your financial institution may require additional processing time before the refund appears in your account.
18. Refused or Unclaimed Packages
Refusing delivery does not automatically qualify for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
- Shipping status
- Carrier charges
- Product condition
- Return eligibility
- Other relevant circumstances
Where permitted by applicable law, reasonable shipping or return costs caused by refusing or failing to accept a valid delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional requirements, including:
- Shipping costs
- Customs procedures
- Carrier requirements
- Documentation
- Transportation time
Artistic decorative products may require additional protective packaging during international return transportation due to their materials, structures, and decorative details.
Please contact us before sending any international return.
Unless required otherwise by applicable law, TOPBOLYEN is not responsible for unnecessary customs fees or shipping charges caused by returns that do not follow our instructions.
20. Consumer Rights
This Return and Refund Policy supplements, rather than replaces, any consumer rights provided by applicable laws.
Depending on your country, state, province, or region, you may also have legal rights regarding:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
If mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will continue to apply.
21. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, defective items, or order cancellations, please contact us:
Brand: TOPBOLYEN
Website: topbolyen.com
Legal Entity:
Chongqing Qinchao Technology Co., Ltd.
Address:
No. 15-2, No. 15 Beicheng Tianjie, Jiangbei District, Chongqing, China (Cluster Registration)
Unified Social Credit Code:
91500105MAEFQFYU0F
Customer Support Email:
service@topbolyen.com
For any order-related questions, please provide your order number and the email address used during checkout.
For damaged products, defective items, or product-related concerns, please provide clear photos or videos where appropriate.
Please do not send complete credit card information, CVV/security codes, or account passwords through email.
topbolyen.com is owned and operated by Chongqing Qinchao Technology Co., Ltd. The company is responsible for operating the online store, customer service, order coordination, and related e-commerce activities.
TOPBOLYEN — Artistic Sculptures and Decorative Objects Designed to Enrich Your Space.