Shipping Policy
At TOPBOLYEN, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your product arrives at your door.
Our collection includes artistic decorative products such as animal sculptures, Tree of Life decorations, light art sculptures, and abstract decorative objects. Where appropriate, we carefully package products with protective materials to help reduce the risk of damage during transportation.
Order Processing
Orders are usually processed within 1-3 business days after payment confirmation.
Business days refer to Monday through Friday, excluding public holidays.
Order processing time is separate from carrier shipping time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory verification, or other special circumstances.
Some products featuring fragile materials, decorative structures, handcrafted details, or special packaging requirements may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).
Estimated Delivery Time
Estimated delivery time is generally:
7-20 business days after shipment
Estimated delivery time does not include the 1-3 business days required for order processing.
Delivery times may vary depending on:
- Delivery destination
- Carrier availability
- Customs inspections or clearance procedures
- Public holidays
- Weather conditions
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Other circumstances beyond our reasonable control
All delivery times are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable shipping fees will be displayed at checkout based on the destination, product type, package size, and items included in your order.
If promotional shipping or free shipping options are available, applicable conditions will be clearly displayed before payment is completed.
Some larger sculptures, fragile decorative pieces, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.
Fragile Product Packaging
Some TOPBOLYEN products may include:
- Decorative sculpture structures
- Artistic surface details
- Delicate materials
- Light art components (where applicable)
- Decorative accessories
- Other fragile product elements
Where appropriate, these products will be packaged with protective materials to help reduce movement and impact during transportation.
Please handle your package carefully upon arrival and inspect the product shortly after opening.
We recommend keeping the original packaging until you have confirmed that your order has arrived safely and without damage.
Tracking Your Order
When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.
After the shipping label is created, please allow some time for tracking information to become active.
Depending on the carrier and destination, tracking updates may only appear when the package reaches specific transportation or delivery checkpoints.
Delivery Delays
Although we work with reliable logistics providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Carrier interruptions
- Customs inspections or clearance procedures
- Severe weather
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review available tracking and delivery information.
Accuracy of Shipping Information
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully check your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
If you discover an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update information before order processing begins. However, once an order has entered processing or has already shipped, we cannot guarantee that changes can be made.
If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable laws.
International Orders
TOPBOLYEN ships to selected international destinations where shipping services are available.
International shipments may be subject to:
- Customs inspections
- Import duties
- Taxes
- Brokerage fees
- Clearance charges
- Other fees imposed by local authorities or carriers
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
TOPBOLYEN cannot control customs processing times or fees charged by local governments, customs authorities, or shipping carriers.
Products Damaged During Shipping
Because some TOPBOLYEN products may include detailed sculptures, decorative structures, fragile materials, or light art components, we recommend inspecting your order immediately after delivery.
If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.
To help us review your request, please provide:
- Your order number
- Clear photos of the damaged product
- Photos of the inner packaging
- Photos of the outer packaging
- A photo of the shipping label
- A short video if available
Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.
Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as replacement, refund, or another available resolution.
Lost or Delayed Packages
If tracking information shows unusual delays or your package cannot be located, please contact us so we can review available carrier information.
Where appropriate, we may assist with carrier inquiries or provide available resolution procedures.
Investigations and solutions may depend on carrier policies and the specific circumstances of the shipment.
Packages Marked as Delivered
If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Your mailbox or usual delivery area
- Front door, side door, or back door
- Building reception or mailroom
- Family members
- Neighbors
- Local delivery carrier
If you still cannot locate your package, please contact us. We will work with you to review available delivery information.
Split Shipments
In some cases, items from the same order may be shipped separately due to:
- Inventory location
- Product size
- Fragile product packaging requirements
- Warehouse availability
- Fulfillment requirements
For example, multiple decorative sculptures or artistic pieces in one order may be shipped in separate packages depending on inventory location or packaging requirements.
If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.
Even if TOPBOLYEN chooses to split an order into multiple shipments, you will not be charged additional shipping fees.
Receiving Your Order
When receiving TOPBOLYEN artistic products, we recommend:
- Carefully opening the package.
- Avoiding sharp tools near the product.
- Slowly removing protective packaging.
- Handling sculptures, decorative elements, and light components carefully.
- Inspecting the product before discarding packaging.
- Placing the product on a clean and stable surface before use.
If your product includes lighting features, assembly steps, or adjustable components, please review the included product instructions before use.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:
Brand: TOPBOLYEN
Official Website: topbolyen.com
Legal Entity:
Chongqing Qinchao Technology Co., Ltd.
Registered Address:
No. 15-2, No. 15 Beicheng Tianjie, Jiangbei District, Chongqing, China (Cluster Registration)
Unified Social Credit Code:
91500105MAEFQFYU0F
Customer Support Email:
service@topbolyen.com
topbolyen.com is owned and operated by Chongqing Qinchao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
If you contact us regarding an existing order, please provide your order number and the email address used during checkout so that we can assist you more efficiently.
For damaged or product-related inquiries, please provide photos of the product and packaging to help us review your request faster.
TOPBOLYEN — Artistic Sculptures Crafted for Modern Spaces.